Customer Support Agent

    

Summary:
Today’s customer service and support environment have a greater impact on driving organizational value than ever before. Support centers play a key role in keeping an organization running efficiently by keeping employees productive. This course focuses on developing the soft skills necessary to provide value by demonstrating excellent customer service.

Duration:
1 Day/Lecture & Lab

Audience:
This course is designed for first level customer service and support specialists; also team leads, supervisors, managers and anyone responsible for training customer service and support staff.

Prerequisites:
There are no prerequisites required for this course.

Last Update: May 20, 2012