ITIL v3 Blended Planning, Protection, and Optimization Capability

    

Summary:
This ITIL Intermediate course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning, Protection, and Optimization of services and service delivery. The main focus of this course is on operational-level process activities and supporting methods and approaches to execute these processes in a practical, hands-on learning environment.This course uses an optimal mix of learning methods to provide learners with the most effective way to build their ITIL knowledge with respect to Planning, Protection, and Optimization and to apply this knowledge in real life. Learners can complete e-learning modules on their own time to build their knowledge and then participate in interactive classroom or virtual classroom sessions to apply this knowledge in practice.

Duration:
2 1/2 Days/Lecture & Lab

Audience:
The Planning, Protection, and Optimization Capability course will be of interest to: -Individuals who have their ITIL v3 Foundation certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) and want to purse the Intermediate and Advanced level ITIL certifications.-Individuals who require a deeper understanding of the Planning, Protection, and Optimization processes, their use, and their implementation to enhance the quality of IT service support within an organization. For example, operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management, and Risk Management.-IT professionals involved in IT Service Management implementation and improvement programs.-Typical roles, including (but not restricted to) IT professionals, IT/business managers, IT/business process owners, and IT practitioners.

Prerequisites:
Candidates for this course must:-Hold an ITIL v3 Foundation certificate or ITIL v2 Foundation + v3 Foundation Bridge certificate.-There is no minimum mandatory requirement but 2 to 4 years' professional experience working in IT Service Management is highly desirable.-It is also strongly recommended that candidates: -Can demonstrate familiarity with IT terminology; understanding the context of Planning, Protection, and Optimization management in their own business environment is strongly recommended.-Have exposure working in the Service Management capacity within a service provider environment, with responsibility emphasizing at least one of the following management processes: -Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management, and Demand Management-It is recommended that candidates be familiar with the guidance detailed in the ITIL Service Lifecycle Practices core publications, particularly the Service Design publication, prior to attending training for this certification.-It is recommended that learners should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL Service Management practice core guidance, particularly the Service Design publication, in preparation for the examination.

Last Update: May 21, 2012