Course Schedule: | Vancouver, BC | 08/16-08/20 | Ottawa, ON | 08/16-08/20 | Ottawa, ON | 11/15-11/19 | Toronto, ON | 11/15-11/19 | Regina, SK | 09/27-10/01 |
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ITIL Intermediate: Release, Control, and Validation
Summary:
The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate, although a stand alone qualification, yet is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The ITIL Certificate in Release, Control and Validation is intended to enable the course participants to apply the ITIL best practices during the Service Management Lifecycle. The course approach combines theoretical and hands-on knowledge transfer, including individual and group practical exercises.
Duration:
5 Days/Lecture & Lab
Audience:
The target group of the ITIL Expert Qualification: Release, Control and Validation is: Individuals who require a deep understanding of ITSM/ITIL service Release, Control and Validation processes and how it may be used to enhance the quality of IT service support within an organization. -IT professionals that are working within an organization that has adopted and adapted ITIL who need to contribute to an ongoing service improvement program -Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management, who wish to enhance their role-based capabilities. This may include but is not limited to, IT professionals, business managers and business process owners.
Topics:
- Introduction
- Change Management
- Service Asset and Configuration Management
- Service Validation and Testing
- Release and Deployment Management
- Request Fulfillment
- Service Evaluation
- Knowledge Management
- Service Release, Control and Validation Roles and Responsibilities
- Technology and Implementation Considerations
- Summary, Exam Preparation and Directed Studies
Prerequisites:
Individuals who have attained and have a proof of one of the following certifications:-V3 ITIL Foundation certificate in Service Management; OR -V2 Foundation plus the V3 Foundation Bridge certificate; It is also strongly recommended that course participants:-Possess 2 to 4 years professional experience working in IT Service Management -Demonstrate familiarity with IT terminology and understand the context of Release, Control and Validation management in their own business environment Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes: -Change management -Release management -Configuration management -Service evaluation and quality assurance -Knowledge management -Service validation and testing
Last Update: July 31, 2010
