ITSM/ITIL v3 Service Lifecycle: Operation

    

Summary:
This course leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Operation. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Operation domain of the ITIL Service Lifecycle.

Duration:
3 Days/Lecture & Lab

Audience:
The Service Lifecycle series will be of interest to candidates wishing to obtain knowledge of V3 practices within the Service Lifecycle context. Prime focus is the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices in an organization.

Topics:

• Introduction to Service Operation
• Service Operations Principals
• Service Operation Processes
• Common Service Operation Activities
• Organizing Service Operation Functions
• Technology Considerations
• Implementation Considerations

Prerequisites:
Students should have an ITIL V3 Foundation Certificate in IT Service Management along with IT or ITSM operational experience.

Last Update: February 8, 2012